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FAQ

FAQ

What is the return policy?

Using Promo Codes

Can I add my promo code after I placed my order?

Can I get the sale price after the sale period?

Can I part supply my order?

Can I cancel my order?

Can I change my order?

What payment methods do you accept?

Do you have a Shop front?

What happens if my order is sent back RTS?

Does Air Force Shop purchase second hand Military item?

Do you offer wholesale accounts?

What if I can't find a product online that I am looking for?

How safe is my personal information?

What do you do with customer's credit card information?

Using Promo Codes

From your  'Shopping Cart'  click  'Checkout' . If you are one of our more than 50,000 happy online customers simply log in. If you are new to shopping with us just create your own secure account (it takes less than 3 minutes and provides the information we need to get your order to you). At the  Checkout ,  enter the Promotional Code in the  'Have promotional code?'  box and hit apply. Your order will be updated automatically, if you have a qualifying product in your basket.

Can I add my promo code after I placed my order?

If you forget to enter your promo code at the time of placing your order, we will not be able to apply the code after the order has been placed. If you forget to apply your promotional code at the time of placing your order, you will unfortunately not be able to add it post confirming the order. We are unable to apply promotional codes after an order has been confirmed. Only one promo code may be added to an order at one time.

Can I get the sale price after the sale period?

Discounts and sales will only be applied during the sale period.

Can I part supply my order?

Order can be part supplied under certain conditions. Part supplies may be requested post order confirmation, however this will incur an additional shipping fee and handling cost for custom items. Please email sales@navyshop.com.au to receive and obligation free quote on part supply orders.
Please note: If you place an order that contains items that are not in stock, or are on back order from the supplier, the order will not be part supplied.

Can I cancel my order?

Order may be cancelled any time up to when the order is shipped. Once the order is marked as shipped it may not be cancelled, only returned for full or partial refund based on the state of the order. Items that fall in the “Made to Order” category may not be cancelled once the order has been placed with the supplier (1-2 days post order). Items included in the category include, but are not limited to:

  • Rings
  • Made to order jewellery.
  • Made to order drinkware such as decanters, tankards, hip flasks
  • Swords
  • Prints
  • Medals

Please order these items carefully as we cannot accept returns or alterations to “made to order” products.

Can I change my order?

If you would like to make changes to your order, please email sales@navyshop.com.au with your requested changes. Please note: If your order has been processed or sent to our warehouse, we may not be able to make any changes.

What payment methods do you accept?

Payment can be made via the below methods:

  • Credit Card - Visa & MasterCard
  • PayPal (Online Only) - Visa & MasterCard
  • GPay (Online Only) - Visa, MasterCard & AMX
  • Afterpay (Online only)
  • Cheque OR Money Order (please contact our team before sending either of these)

Do you have a Shop front?

Yes! Our shop is located at 65 Kembla Street, Fyshwick ACT 2609.

What happens if my order is sent back RTS?

If your order is sent back RTS, we will contact, you once the parcel has been received back. If you wish to have the parcel resent you will be charged an additional shipping cost.

Does Navy Shop purchase second hand Military item?

No, we do not. We suggest you get in contact with a Military Disposal store.

Do you offer wholesale accounts?

Yes we do! Please email sales@navyshop.com.au to request a wholesale account.

What if I can't find a product online that I am looking for?

While Navy Shop is a web-based business, we do have access to many more products beyond those represented on our site. If you do not find a promotional item listed on our web site or would like to create your own, contact us and we will be happy to assist you.

How safe is my personal information?

Army Shop uses industry standard efforts to safeguard the confidentiality of your personal information, such as firewalls and Secure Socket Layers. For more information please consult our Privacy Policy.

What do you do with customer's credit card information?

Navy Shop uses Braintree by PayPal to handle online credit card payment, which means that we don't store your credit card details. As soon as your transaction is approved the information is cleared from our system.